Our Team
Randy Tharp
randy.tharp@fullreachinc.com
Randy Tharp’s roll in Full Reach, Inc. is management of organizational processes and marketing support. Randy is a seasoned and highly successful management professional with more than 16 years of hands-on experience in managing workforce management organizations in financial, insurance and communication industries. With his vast experience in the contact center world Randy has had the opportunity to create, develop, lead, and direct workforce management organizations in both stand alone and virtual call center environments. He utilized this experience with the designing and implementation of several national Workforce Management organizations to operate in a virtual call routed environment. These organizations ranged in size from 300 agents in four contact centers to organizations with up to seven inbound call centers, handling 35 million calls a year with 2,000 seats. With this experience, Randy brings extensive knowledge and experience around the metrics and analytical aspects of running and managing contact centers.
Randy is a graduate of Florida State University.
Gene Tharp
gene.tharp@fullreachinc.com
Gene Tharp is responsible for managing Full Reach‘s technology and applications development. Gene has over twenty four years experience in all aspects of applications design and development on platforms ranging from Linux to mainframes. His career has included positions with AT&T, Lucent Technologies and IBM. During his time with AT&T in the mid 1990’s Gene was on a team that developed the first customer facing web based application to be used by AT&T - as he says, this was before there was a book on HTML. For the last several years Gene has done independent consulting focused on the development of web based systems for both small and large companies.
Gene is a graduate of the University of Florida
Rob Shore
rob.shore@fullreachinc.com
As part of Full Reach, Inc, Rob Shore is responsible for managing, designing and developing both the core systems and framework for Full Reach's solutions. Rob has more than 8 years experience in both data warehousing and general system design and implementation for both educational and financial institutions. His time as a Unix programmer and database designer, coupled with business knowledge, led him to develop a wide range of both web-based and back-end software solutions to fit business needs, including support for Contact Centers.
Rob holds a B.S. In Computer Science from the University of Michigan.
Brian Johnson
brian.johnson@fullreachinc.com
Since his career path has taken him through diverse industries, Brian has an understanding of the impact technology and information management has on the performance of any business. While performing application development for an internet marketing company, Brian was immersed in the daily activities and gained an in-depth knowledge of the industry. In addition to understanding the role data collection and analysis played in the decision making process, he also understood the importance of system development and design. He feels evaluating user experience is often a critical factor in the efficiency of interfaces in information systems and applications. This is reflected in his contributions to the design and implementation of features integrated into applications. He has recently joined the team of Full Reach, Inc. to assist in the development of intuitive application interfaces and perform web development. His enthusiasm for analytical evaluation of data and innovative ideas motivates Brian to achieve outstanding results in information system solutions. He attributes the quality of the applications developed by Full Reach, Inc. to the skills and talents of the team but his participation has certainly helped them achieve their success.
Brian is a graduate of the University of Central Florida with a Bachelor of Business Administration in Management Information Systems
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